Privacy Policy

Privacy Policy

Last Updated: 08/12/2025

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Core Rehab Solutions, Inc. (“Core Rehab Solutions,” “we,” “our,” or “us”) is committed to protecting the privacy and confidentiality of the personal and health information we collect from visitors, clients, contractors, and business partners. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website www.CoreRehabSolutionsInc.com (the “Site”) or engage with our services.

By using our Site, you agree to the terms of this Privacy Policy. If you do not agree, please discontinue use of our Site.

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1. Information We Collect

We may collect the following types of information:

A. Personal Information

•  Name, email address, phone number, mailing address

•  Professional credentials, resumes, and work history (if applying for positions)

B. Health-Related Information (HIPAA)

• Any protected health information (“PHI”) shared by clients or patients is handled in compliance with the Health Insurance Portability and Accountability Act (HIPAA).

• PHI is only collected when necessary for providing therapy staffing and related services.

C. Technical Information

• IP address, browser type, device type, and pages visited

• Cookies and tracking technologies to improve user experience

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2. How We Use Your Information

We may use the information we collect for purposes such as:

• Providing and managing therapy staffing services

• Responding to inquiries and processing job applications

• Scheduling and coordinating home health services

• Communicating important updates and service changes

• Complying with legal, regulatory, and contractual obligations

• Improving our website, services, and operations

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3. How We Share Your Information

We will not sell or rent your personal information. We may share your information with:

• Authorized Personnel: Employees, independent contractors, and affiliates who need the information to perform their job functions.

• Healthcare Providers & Agencies: As necessary to coordinate patient care.

• Third-Party Service Providers: Vendors providing IT, payment, or administrative services.

• Legal Authorities: When required by law, court order, or regulatory requirement.

• All third parties handling PHI are bound by HIPAA-compliant Business Associate Agreements (BAAs).

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4. HIPAA Compliance

Core Rehab Solutions follows all applicable HIPAA privacy and security requirements, including:

• Limiting PHI access to authorized personnel

• Using secure systems for transmitting and storing PHI

• Providing training to staff and contractors on HIPAA compliance

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5. Data Retention

We retain personal and health information only as long as necessary for the purposes described in this policy or as required by law.

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6. Security

We use industry-standard safeguards to protect your information, including secure servers, encryption, and restricted access protocols. However, no method of transmission over the internet or electronic storage is 100% secure.

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7. Your Privacy Rights

Depending on your state or country, you may have rights to:

• Access and receive a copy of your information

• Request corrections or updates

• Request deletion of certain information

• Limit how your information is shared

Requests can be submitted to HR@CoreRehabSolutions.com.

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8. Cookies and Tracking

Our Site may use cookies, tracking pixels, and similar technologies to improve functionality and analyze usage. You may disable cookies in your browser settings, though some features of the Site may not work properly.

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9. Third-Party Links

Our Site may link to external websites. We are not responsible for the privacy practices or content of third-party websites.

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10. Changes to This Policy

We may update this Privacy Policy from time to time. The revised version will be posted on our Site with a new “Last Updated” date.

 

11. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us:

Core Rehab Solutions, Inc.
Phone: (818) 804-5525
Fax: (818) 922-7265
Email: HR@CoreRehabSolutions.com

 

SMS Communication Policy

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Last Updated: 8/13/2025

1. Purpose

The purpose of this SMS Communication Policy is to ensure that all text message communications sent by Core Rehab Solutions, Inc. (“Core Rehab Solutions,” “we,” “our,” or “us”) are professional, secure, and compliant with applicable laws, including HIPAA regulations where applicable.

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2. Scope

This policy applies to all Core Rehab Solutions employees, independent contractors, and authorized representatives who send or receive SMS/text messages for business purposes.

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3. Acceptable Use

SMS may be used for:

• Scheduling and confirming therapy appointments

• Assignment notifications and updates for staff/contractors

• Recruitment and onboarding communications

• Service-related reminders or alerts

• Urgent operational updates

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4. Prohibited Use

SMS must **not** be used for:

• Sending protected health information (PHI) unless done through an approved secure messaging platform

• Sharing sensitive personal data such as Social Security numbers, financial account information, or passwords

• Harassing, discriminatory, or offensive content

• Unsolicited marketing without prior consent

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5. HIPAA Considerations

When sending messages involving PHI:

• Use only HIPAA-compliant secure messaging tools approved by Core Rehab Solutions

• Avoid including identifying patient details in standard SMS messages

• Limit content to the minimum necessary for the purpose of communication

 

6. Consent

• Clients, patients, and job candidates must provide consent before receiving SMS communications.

• Opt-out instructions must be honored immediately upon request (e.g., “Reply STOP to unsubscribe”).

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7. Message Content Standards

• Messages must be clear, concise, and professional.

• Avoid excessive abbreviations, slang, or emojis unless contextually appropriate.

• Include the sender’s name or Core Rehab Solutions identifier for clarity.

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8. Retention & Recordkeeping

• SMS communications relevant to patient care, staffing, or contractual matters must be documented in the appropriate system or client file.

• Messages not related to business purposes should be deleted.

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9. Security

• Use only company-approved devices or platforms for sending business-related SMS.

• Protect devices with passcodes or biometric locks.

• Immediately report lost or stolen devices to management.

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10. Compliance & Enforcement

Violations of this policy may result in disciplinary action, up to and including termination of employment or contract.

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11. Contact for Questions

For questions about this policy, contact:

Core Rehab Solutions, Inc.
Phone: (818) 804-5525
Fax: (818) 922-7265
Email: HR@CoreRehabSolutions.com